Scheduling & Cancellations
Unfortunately, due to the amount of last-minute cancellations and rescheduling, it has become necessary for AACleanS to require a minimum of thirty-six (36) hours advance notice for any cancellation of or change to any cleaning appointment.
Sometimes, new requests for appointments may be denied due to other confirmed appointments that are later cancelled. The 36 hours’ notice will allow AACleanS the opportunity to schedule new or re-schedule existing cleaning appointments accordingly.
We are aware that “life happens,” and sometimes to cancel or reschedule with advance notice is impossible. However, if it appears that a cancellation or rescheduling is made fewer than 36 hours before the appointment on a recurring basis (more than once), a $35.00 cancellation fee will be charged. This is a minimal fee that is in place to cover wages as well as loss of income that occurs when there is a last-minute cancellation.
Additionally, if cleaning staff arrives and is unable to get in to service your home, they will wait a maximum of ten (10) minutes, after which a trip charge will be assessed at $25.00.
Clients who incur any penalty fees MUST pay the total of such fees before a future cleaning service may be scheduled. No discounts can be applied to our cancellation fees.
NOTE: By scheduling an appointment, you are accepting the conditions of this policy.