Always A Clean Sweep's policies and procedures help us communicate to you the things we believe are important to our business.

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• Clients are responsible for de-cluttering rooms to be cleaned BEFORE cleaning staff arrives.

• ​Please keep all children and pets out of areas to be serviced during cleaning appointments.

• For insurance purposes, AACleanS CANNOT move any furniture.  Clients are responsible for moving any furniture that needs to be cleaned under prior to the cleaning appointment.  (When you are given an estimate for cleaning services, please inform us if you will be moving furniture on the appointment date.)

• Due to our insurance guidelines, AACleanS CANNOT clean or dust collectibles or other valuable items. Clients are responsible for removing any valuables from rooms to be cleaned (or, if they cannot be moved, please let a member of our staff know) BEFORE cleaning services have started.

• AACleanS does shampoo carpets, please inquire when calling about services.

• AACleanS is NOT responsible for pets.  Please keep all pets in kennels, outdoors, or otherwise secured away from all areas to be serviced during cleaning appointments.

• As a precaution against biohazards, AACleanS CANNOT clean any bodily fluids or waste from pets or humans; this includes excessive pet hair.

• Due to the delicate nature of electronics, AACleanS WILL NOT clean television screens or computer monitors.

• Clients are responsible for removing any adhesives applied to windows that are to be cleaned.

• AACleanS CANNOT clean light fixtures that are positioned higher than nine (9) feet above the floor. 

• If you are not satisfied with the quality of our cleaning service – or if you have any issues or concerns that were not addressed or handled – please inform AACleanS within twenty-four (24) hours after the appointment is complete.  Please give specific details about your issue(s) when you contact us, and we will schedule a follow-up visit as soon as possible and do our very best to correct the issue(s) that are related to that cleaning visit provided by Always A Clean Sweep.

• AACleanS can only give limited public sponsorship. We support our church, and we offer FREE cleaning for approved cancer patients.  You can also direct anyone who has cancer to go to our sister site www.cleaninghandsforyou.com for two free cleanings.

 
NOTE:  If your business has had any type of remodeling recently completed (small or large) such as painting, carpet installation, drilling, etc., please ensure that the contractors pick up after themselves. This includes paint that has been scrubbed off, loose nails, and other items that may potentially damage AACleanS equipment. We will be more than happy to clean up those items for an additional fee if you let us know 24 -36 hours before your scheduled appointment.
 
By scheduling an appointment, you are accepting the conditions of this policy.